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A public meeting to discuss the project will be held at 6:00 p.m. on Tuesday, March 18,2014, at Grace Church, Classroom 203, 7393 Pearl Road, Middleburg Heights. You can read additional information at and we will keep you informed on our website when we receive updates. 

The streets that work will be done on are as follows: Briarcliff Parkway, Brinbourne Avenue, Webster Road, Lanier Drive, Glenridge Avenue, Big Creek Parkway, Pearl Road, Parklawn Avenue, Barriemore Avenue, Fernum Avenue, Baldwin Court, Bardbury Avenue, Craigmere Drive, Nethersole Drive. 



As your natural gas distribution company, our top priority is the safe and dependable delivery of natural gas service to your home or business.

We constantly study our gas pipeline system to be sure it meets our service expectations – in neighborhoods both old and new. As a service to our valued customers, we will be replacing portions of our pipeline system in communities across Ohio to ensure the safest, most reliable delivery of natural gas to all of our customers. These projects are part of Columbia’s plans to invest more than $2 billion in the next 25 years, replacing 4,000 miles of natural gas infrastructure.

Why are we replacing pipelines?

The pipelines that bring natural gas down your street and into your home or business are often steel pipe. Just like other important parts of the infrastructure in our communities, such as highways and bridges, the age and condition of these facilities can impact their safety and reliability. While your current system has performed well, it is now time to replace this aging pipe, usually with much longer-lasting, specially designed, plastic pipe.

A graphic of the gas pipeline system and connection to your home or business is shown below. You will receive information at your home or business during construction regarding any work at your address.

We know you will have many questions and we intend to answer all of them. In addition to this information, you can reference commonly asked Pipeline Improvement FAQs, as well as some facts about each project listed in the Pipeline Projects section.

The graphic below shows a typical gas pipeline system in a neighborhood. The main line carries natural gas in pipes under the street or alley. A connection at each house or business allows gas to flow into the customer service line and into the building.



As the project occurs in your neighborhood, the following steps will occur:

  1. REPLACE the main gas pipeline. This pipe usually runs underneath your street or alley.
  2. REPLACE the customer service line – the pipe that runs from the main gas pipeline to your home or business.
  3. RELOCATE any indoor gas meters to the outside of the home or business. (If the meter already is outside your home or business, this step will not be necessary. Relocating your meter eliminates the risk of shut-off due to access issues, and provides first responders with easy access to your meter in an emergency. This is a safety enhancement and a convenience to our customers).

We realize a project of this size might cause some inconveniences to you and we apologize for any disruption. But when it is done, your neighborhood will have the most modern, safe and reliable gas- delivery system. We appreciate your patience and understanding.

Pipeline Improvement

Frequently Asked Questions

We realize that projects of this scope often raise a lot of questions, and we’re committed to answering all of them. Below are answers to questions that we know you will have. We’re also including ways for you to get up-to-date information about the project in person.

Why do you need to move my meter?
Having an outdoor meter eliminates the need for us to enter your home to read your meter.  It also eliminates the risk of shut-off due to access issues. This is a convenience to our customers.

Will you need to dig in my yard – and if so, who’s going to fix it?
Because all natural gas pipelines are buried, some digging will be necessary. We pledge to do as little digging as possible. Please be assured that Columbia Gas will restore any landscaping or disruptions to property that occur as a result of the work as soon as weather permits. Initial restoration, such as leveling of surfaces, will be completed as the project progresses.

Will I have to pay for this replacement?
The cost of building, maintaining and replacing the pipeline system is shared by all customers and is part of the monthly bill you pay. You won’t have to pay specifically for this improvement to your neighborhood.
How can I get answers to my specific questions?
You can ask the Columbia Gas representative who will be in your neighborhood while a project is underway, call our customer service center at 800-344-4077 or check out our Replacing Your Pipeline Video.